Gorgias vs Helpwise at a glance
| Gorgias | Helpwise | |
|---|---|---|
| What it is (per listing) | AI-powered helpdesk: email, chat, social, voice, SMS | Shared inbox for your team email accounts |
| Pricing model | Per ticket | Per user |
| Listed plans | Starter $10/mo (3 agents, 50 tickets, $0.40 per extra); Basic $60/mo (300 tickets, $40 per extra 100); Pro $360/mo (2,000); Advanced $900/mo (5,000) | Standard $15 per user/mo; Premium $25 per user/mo |
| Free trial / plan | 7-day free trial | Free to install |
| Integrations named | Aircall, Attentive, Klaviyo, Recharge, Yotpo (20+) | HubSpot, JustCall, Pipedrive, Twilio, Zapier, Zoho |
| App Store rating | 4.3 from 704 reviews (82 are 1–2★) | No reviews yet |
| Our relationship | Affiliate | Affiliate |
Listings checked 15 Oct 2026. Helpwise has no App Store reviews, so there is no review data to compare; that is a gap, not a point against it.
What you would pay: three worked examples
Using only the listed prices (Gorgias without add-ons, Helpwise Standard):
| Team and volume | Gorgias | Helpwise |
|---|---|---|
| 2 agents, 50 tickets/mo | $10 (Starter) | $30 |
| 3 agents, 300 tickets/mo | $60 (Basic) | $45 |
| 3 agents, 1,000 tickets/mo | $340 (Basic + 7×$40) | $45 |
| 10 agents, 2,000 tickets/mo | $360 (Pro) | $150 |
Arithmetic from listed prices only; taxes, annual discounts, AI and voice add-ons excluded. On Starter, 300 tickets would cost $10 + 250×$0.40 = $110, so Basic is cheaper at that volume.
Per-ticket pricing is cheap at very low volume and gets expensive as tickets grow; per-user pricing stays flat as volume grows but scales with headcount. That matches the reviews: in our read of all 82 negative Gorgias reviews, 39 mention price rises and billing, for example: “If you ignore the spam call but it leaves a voicemail, you still get charged for a Voice ticket.”
Channels and depth
Gorgias does more out of the box for ecommerce: its listing covers chat, social, voice, SMS, AI agents and a Shopify integration, plus ecommerce tools like Klaviyo, Recharge and Yotpo. Helpwise’s listing is about shared team email, with CRM and phone integrations (HubSpot, Pipedrive, JustCall, Twilio). If you need voice, SMS or AI automation inside the helpdesk, Gorgias is the closer fit. Its reviews flag support as the top complaint (53 of 81 with text), so test support during the 7-day trial.
Verdict: who should pick which
- Pick Gorgias (try Gorgias affiliate link) if you have very few tickets (Starter is $10), or if you need chat, social, voice, SMS and AI in one ecommerce helpdesk and your ticket volume is predictable.
- Pick Helpwise (try Helpwise affiliate link) if a small team handles many emails and you want a bill that does not grow with ticket count, or you work in HubSpot, Pipedrive or Zoho.
- Not sure you need either? The live chat picker matches tools to your team size and channels.
More detail: our Gorgias alternatives page groups all 82 negative reviews with quotes, and the Tidio alternatives page covers chat-first options.
Find the right support tool for your teamAnswer a few questions about team size, channels and volume and get matched tools, with prices from their listings.Open the live chat picker