Claims Inbox Chaos Score
Eight quick questions about how your store handles lost, damaged and returned orders. Get a 0–100 chaos score, your claims persona, a fix plan and a score card you can download or share.
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Your result
Answer the questions to see your score. Nothing is sent anywhere — the score is calculated in your browser.
How the score works
Each answer scores 0–3 points (0 = calm, 3 = chaos). The score is your points as a share of the maximum 24, scaled to 0–100. It is a self-assessment, not a benchmark against other stores. Want the money side? Try the claims cost calculator.
FAQ
What is the Claims Inbox Chaos Score?
A free 8-question self-assessment of how a store handles post-purchase claims: where claims arrive, where evidence lives, how status is tracked, whether carrier deadlines are known, reply speed and use of templates. It returns a 0–100 score, where higher means more chaos.
Is my score compared with other stores?
No. The score only reflects your answers. No answers are stored or sent anywhere; the share link only contains the final score.
How do I lower my score?
The biggest wins are usually one inbox for every claim channel, an intake form that collects photos and order numbers up front, a status for every claim, and a calendar of carrier deadlines. The free intake form builder and deadline checker on StoreVetted help with the last two.
Are the tool recommendations affiliate links?
Some are. Links to vendors with an approved affiliate program are marked sponsored, and StoreVetted may earn a commission at no cost to you. Picks follow fixed rules based on your answers.