The pain
- Claims scattered across email, chat and Instagram DMs, each missing photos or an order number.
- Gift recipients who can't prove the purchase.
- Carrier damage claims with filing windows that close while you're still collecting details (see our USPS claim time limit guide).
What it costs
- Hours asking the same questions twice.
- Missed carrier deadlines: money you could have recovered.
- No pattern: you can't see which product keeps breaking in transit.
What you need done, Before, during and after BFCM
Start with what Shopify does free
Set your holiday return window now: Shopify return rules apply only to future orders, and since 29 Sep 2026 you can add return window overrides for specific collections or products. Self-serve returns let customers request a return from their order page. For a store whose post-holiday volume is mostly straightforward returns, that may be all you need.
For everything that isn't a simple return
Claimify gives customers one branded claim form with your own reasons and validation rules (photos, order details), and puts every return, exchange and warranty request on one board. If-then auto-approval rules (Plus plan and up) clear small predictable claims; workflows cover refunds, store credit, replacements and RMA returns. Plans $9, $19 or $49 a month, each with a 3-day trial.
Screenshots: Claimify's public Shopify App Store listing. Marketing visuals with sample data.
Who should skip it
- Most of your post-holiday volume is change-of-mind returns: Shopify self-serve returns are free.
- A handful of claims a month: a shared inbox and a template reply will do.
- Claimify decides what you give the customer; a carrier or insurer claim is still a separate filing.
Verdict
Set your holiday return window before BFCM orders start, decide what proof you accept from gift recipients, and have one claim form live before Christmas. Use Shopify's returns for simple returns; if damage, defect and warranty claims are what bury you each January, a claims board from $9 a month pays back in hours saved.
Put holiday claims on one board Our own app affiliate link
Claimify is made by XCO Apps, the team behind StoreVetted; we may earn a commission if you subscribe. App facts and prices are from its Shopify App Store listing, checked 29 Oct 2026.