Warranty claims scattered across email, chat and DMs? Put every claim in one place.

The mess without it

Monday morning: an email says the zip broke, a chat message has three blurry photos and no order number, a "delivered but not received" ticket is four days old, and someone in your DMs wants an exchange. You reply to each asking for the same details, copy them into a spreadsheet, and still can't tell which product keeps failing. Meanwhile the carrier filing window is quietly closing.

How Claimify fixes it

• Claims arrive complete. Your own claim reasons and validation rules on a branded form, so you stop asking for the order number and photos twice.
• One board instead of five inboxes. Each claim is a card you move through your own steps; customers file from their account or the order confirmation page.
• Small claims approve themselves. If-then auto-approval rules (Plus and up) clear the predictable ones while you review the rest.
• Resolve it your way. Workflows for refunds, store credit, replacements and RMA returns; full returns management on Pro.
• See what keeps breaking. Claim analytics, plus links to Shopify Flow, Gorgias, Klaviyo, Make and Zapier (per the listing).

Don't take our word for it: these are the app's own screenshots from its App Store listing.

Screenshots: Claimify's public Shopify App Store listing, 28 Oct 2026. Marketing visuals with sample data, not a real store.

Proof: how it works, step by step

What you pay to stop the mess

Here is what it costs to stop chasing claims by hand. Every plan has a 3-day free trial; yearly billing saves about 17%.

• Basic

  $9/mo

  or $90/yr · 3-day trial

  • 1 claim form
  • Basic validation
  • Up to 3 claim reasons
  • Standard emails

  For: "damaged / missing / wrong item" logged in one place.

• Most stores

  Plus

  $19/mo

  or $190/yr · 3-day trial

  • Unlimited forms and validation rules
  • Smart auto-approval
  • Custom branding
  • Advanced analytics

  For: enough volume that small, predictable claims should approve themselves.

• Pro

  $49/mo

  or $490/yr · 3-day trial

  • Custom workflows
  • Returns management
  • Own sending + custom domain
  • Step-by-step warranty forms
  • Dedicated account manager

  For: brands selling products with real warranties.

Prices from the App Store listing, 28 Oct 2026. "Most stores" is our read, not Claimify's label.

Who should skip it (and who shouldn't)

• Good fit: stores that sell products with a warranty (gear, electronics, furniture, equipment), or that handle a steady stream of damage and missing-parcel claims and want them logged with evidence and deadlines.
• Probably skip: if you get a couple of claims a month, a shared inbox and a spreadsheet are fine. If what you mainly need is a returns portal with prepaid labels and carrier integrations, a dedicated returns app may fit better; Claimify's returns management sits on the Pro plan.
• Be aware: the app is young (launched May 2025) and has few reviews. The reviews it has praise fast setup and responsive support. Use the 3-day trial on a real claim before committing.

Where it fits in a claims workflow

Claimify logs and resolves the request; it does not decide what the carrier owes you. For that, see our delivered-but-not-received decision guide and USPS claim time limits, and check your windows with the free claim deadline checker.

Verdict: should you install it?

If claims reach you from five channels and you've lost track of one, Claimify is the cheapest fix we know: one form, one board, from $9 a month, with a free trial to prove it on a real claim. If you get two claims a month, a spreadsheet is still fine.

Start the Claimify free trial Our own app affiliate link

Claimify is made by XCO Apps, the team behind StoreVetted; we may earn a commission if you subscribe. Facts and prices are from its Shopify App Store listing, checked 28 Oct 2026.