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Refund policy

Refund policy generator for Shopify stores

Answer a few questions about your return window, shipping, refunds, store credit and exchanges. Copy a clear return and refund policy and paste it into Shopify. No email, no sign-up.

Your own rules
Copy as text or HTML
Runs in your browser

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Free for stores, agencies and blogs. Copy the snippet; the small credit link must stay.

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How the policy is built

Each answer adds or changes one section: window, condition, how to start a return, return shipping, refunds, store credit and exchanges, items we can’t accept, damaged or wrong items and contact.
The EU/UK option adds a 14-day right-to-cancel section, based on Your Europe and GOV.UK guidance. Other countries have their own rules; check the ones that apply to you.
Nothing you type leaves your browser. Copy the result as plain text or HTML, or download it.

This is a template, not legal advice. Shopify’s own guidance is the same: you’re responsible for the accuracy of your published policies and for following them (Shopify Help Center). If you use a returns app, make sure the policy matches the rules you set in the app.

Read the guide: Shopify refund policy example: a return policy template you can copy

Free download

Track every return and claim your policy brings in.

The free Claims Ops Kit Lite gives you a returns and claims log in Excel or Google Sheets, 10 reply macros and an evidence checklist, so you can see which products and reasons drive your returns.

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FAQ

Do I need a refund policy on Shopify?

Customers look for one before they buy, and Shopify has a dedicated place for it: Settings > Policies > Return and refund policy. Once it’s added, Shopify links it in your checkout footer automatically (Shopify Help Center). In the EU and UK the law also requires you to tell customers about their right to cancel online orders.

Can you have a no refund policy on Shopify?

You can decide not to accept change-of-mind returns where the law allows it, but a policy can’t remove rights customers have by law. For example, consumers in the EU and UK can usually cancel most online orders within 14 days of delivery (Your Europe, GOV.UK), and faulty or wrong items have to be put right. Check the rules for every country you sell to.

How do I write a return policy for my online store?

Cover seven things in plain words: the return window and when it starts, the condition items must be in, how to start a return, who pays return shipping, what the customer gets back (refund, store credit or exchange) and how fast, which items can’t be returned, and what happens with damaged or wrong items. This generator writes each of those sections from your answers.

Where do I add the policy in Shopify?

In your Shopify admin go to Settings > Policies, open Return and refund policy, turn off “Use automated policy” if it’s on, paste the text and click Save. Your policy is then available at yourstore.com/policies/refund-policy, and you can add it to your footer menu.

Is this generator free and private?

Yes. It’s free, with no email or sign-up, and it runs in your browser: what you type isn’t sent to us. It’s a template, not legal advice, so read it through and make sure it matches what you actually do.